How to get Help?
Step 1: Visit the Frequently Asked Questions section
Step 2: Check the status of your invoices and payments on the online Supplier Portal.
To enter this site you need your Supplier Number and valid Purchase Order number. Both Supplier Number and Purchase Order number can be obtained from various locations:
- From your Purchase Order
- By contacting your Buyer at the appropriate company. For a list of the companies, please visit the Welcome page.
- An End-user Manual gives you some additional navigation support.
Step 3: If you need further assistance or for any urgent queries, call the Customer Service Helpdesk on one of the following numbers.
| Country | Full number |
|---|---|
| Belgium | +32 (0) 2 620 0621 |
| Netherlands | +31 (0) 20 654 56 22 |
| Switzerland | +41 (0) 22 567 52 34 |
| Italy | +39 (0) 23 859 12 59 |
| Germany | +49 (0) 69 29993 491 |
| France | +33 (0) 170 480 070 |
| Austria | +43 (0) 1360 277 28 21 |
| Spain | +34 (0) 91 754 70 24 |
| Portugal | +351 (0) 21 424 51 72 |
| United Kingdom | +44 (0) 207 660 0355 |
| Ireland | +353 (0) 1 605 83 80 |
| Norway | +47 (0) 235 003 26 |
| Finland | +358 (0) 98 171 03 68 |
| Sweden | +46 (0) 85 199 20 15 |
| Denmark | +45 (0) 82 332 774 |
| Czech Republic | + 420 2 2537 6410 |
| Slovakia | +421 2 5010 2663 |
You will be assisted in various languages.
Operating hours: Monday to Friday, 08:00 – 18:00 CET
Please contact your business partner in the local company for all questions related to your order or any changes to financial and contact data such as bank account and address.
Step 4: You can also forward us your questions by email. Please be advised that calls will get priority over emails.